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Job Details

Department Supervisor

Company name
H&M Hennes & Mauritz LP

Spartanburg, SC, United States

Employment Type

Manager, Customer Service, Retail

Posted on
Jan 07,2019

Valid Through
Apr 22,2019

Apply for this job


Here’s what’s possible for H&M DEPARTMENT SUPERVISORS:

At H&M, we do everything we can to empower everyone in our company. Part of that also means providing leadership and guidance. That’s where our Department Supervisors come in. While working with our Management Team, our Department Supervisors help oversee customer service and floor coverage, driving sales, merchandise presentation and operational functions within the store, including opening and closing the store. And they do all of this according to H&M guidelines. We’ve found this to be an effective way to continue helping our people grow while making it possible for our customers to have a great shopping experience.

Title: Department Supervisor

Function: Sales

Department: Store

Reports to: Department Manager or Store Manager based on volume

Direct Reports: Sales Advisor(s) (dotted line)

Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines

Job Responsibility including but not limited to:

Customer Service

Maintain the high quality of H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands

Job Knowledge

Ensure that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines

Execute merchandising campaigns, promotions, activities and customer rounds as assigned by store management

Address any loss prevention and safety issues that may occur while on duty and bring any escalated concerns to management team

Ability to suspend an employee with discretion and approval from Store Manager or District Manager if only manager on duty

Serve as second interviewer and note taker for staff interviews

Act as a management witness, on behalf of H&M, in employee discussions as needed


Perform all store routines, including the opening and closing of the store; follows all company practices and procedures; work with timekeeping and scheduling system and controls and complete reductions

Maximize sales through commercial focus and take action to obtain highest level of profitability for the store

Actively use sales information to make business decisions regarding merchandising

Approve timesheets on a daily basis in the timekeeping system

May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store

Team Player

Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store

Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback

Ensure that all employee issues are immediately brought to the attention of management team

Financial Accountability: None

Minimum Candidate Qualifications

High School graduate or equivalent; Associates Degree preferred

1-2 years of retail customer service experience

Prior supervisory experience is a plus

Open availability based on business need

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time; bend, stretch, engage in repetitive motions; push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a stepstool


Exceptional customer service and interpersonal skills

Ability to provide feedback in a constructive and professional way

Ability to be proactive to drive sales

Ability to prioritize task execution based on business need

Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

Ability to multitask in a fast-paced environment

Basic computer skills such as data entry are needed

Ability and willingness to run a cash register

Ability to provide constructive, straightforward feedback and to coach staff

Company info

H&M Hennes & Mauritz LP
Website :

Company Profile
H&M ensures that your privacy is protected when using our services. This Privacy Policy (“policy”) applies to information that is collected by H&M Hennes & Mauritz GBC AB. This policy applies only to information collected at, through any related mobile application, through a computerized device in U.S. stores, or any location where the policy is posted (collectively, the “Sites”). Any changes we have made to this Privacy policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.

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