Retail Omni Channel Lead FT

Profile

Retail Omni Channel Lead, FT

Date: Jul 1, 2022

Location: Castle Rock, CO, US, 80108

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

The Omni Lead is responsible for positively impacting the customer’s shopping experience by effectively training and supervising all Omni Channel functions and providing feedback to the leadership team regarding store’s performance. The Omni Lead is expected to model Under Armour’s Core Competencies, and I WILL behaviors in all actions and interactions to maintain a positive Teammate and Athlete experience.

Essential Duties & Responsibilities

Leadership

Consistently models the brand’s Athlete service standards and selling behaviors.

Communicate clear shift expectations and hold the store associates and themselves accountable to achieving all brand, performance, and behavior standards throughout their shift.

Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.

Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.

BOPIS (Buy Online Pick-Up In Store)

The Omni Lead will be responsible for ensuring all BOPIS orders are fulfilled in a timely manner and prepared to UA standards as detailed in the Flex Fulfillment policies. They will ensure a seamless operation from the time the store opens and delegating/designating a teammate to fulfill orders in their absence, whether the end of their shift/break and/or when they are not in business.

The Omni Lead will be responsible for maintain an organized consumer facing BOPIS staging area. Ensuring that all expired BOPIS orders are processed per UA policy. *BOPIS orders are held for 7 calendar days and product is returned to the Salesfloor or BOH on the 8th day.

The Omni Lead will be responsible for maintaining and inventorying all BOPIS/SFS supplies to ensure emergency supplies need not be purchased. The Omni Lead will partner store leadership to access supply ordering portal to place timely orders to avoid delays in BOPIS/SFS fulfillment. In preparation for key moments (i.e. Cyber Monday), order extra supplies to help ensure supplies don’t run out at busies period.

The Omni Lead will be responsible for training ALL teammates and checking for understanding regarding all Omni Channel functions. The Omni Lead will leverage available training materials via ArmourU and conducting hands on training will ALL teammates.

The Omni Lead will need to partner with store leadership responsible for scheduling and hiring. The Omni Lead will need to clearly communicate scheduling needs to keep up with fulfillment processing and specifically ensure that the volume of orders (BOPIS/SFS) are being processed in a timely manner; especially during peak times/days (i.e. Thanksgiving, Cyber Monday, etc.)

Qualifications (Knowledge, Skills & Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to move or handle merchandise up to 25 lbs.

Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.

Ability to receive feedback and take action when appropriate.

Demonstrated business acumen.

Demonstrated ability to communicate effectively with athletes and store team.

Demonstrated collaborate skills and ability to work well within a team.

Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment

Computer and technology proficient.

Ability to perform all Essential Job Functions

Education And / Or Experience

Minimum High School education or equivalent.

Minimum 18 years old

Minimum 1 – 2 years of retail experience or equivalent education.

Team leader experience preferred.

Other Requirements

SFS (Ship From Store)

The Omni Lead will be responsible for ensuring all SFS orders are fulfilled in a timely manner, prior to carrier pick-up, and prepared to UA standards as detailed in the Flex Fulfillment policies. They will ensure a seamless operation from time the store opens and delegating/designating a teammate to fulfill orders in their absence, whether the end of their shift/break and/or when they are not in business.

EA (Endless Aisle)

The Omni Lead will be responsible for ensuring all Teammates have access to and are trained on all Endless Aisle functions.

The Omni Lead would be responsible for joining all calls/training involved with evolving the programs or sharing best practices among district/region and feel empowered to be the “voice of the teammate & athlete”.

Drive Omni Channel Results

The Omni Lead will be responsible for reviewing previous days/weeks fulfillment results ensuring they met/exceed UAs expectations.

The Omni Lead will partner with leadership to gain access to BI (Business Intelligence) reporting and leverage the data to drive positive results towards a 90% Omni Fulfillment rate across SFS and BOPIS.

The Omni Lead will be responsible for reviewing previous days/weeks Endless Aisle results and leverage the data to drive positive results towards a 1% for FH and 3% for BH business.

The Omni Lead will be encouraged to drive Omni specific store contests & recognition in store.

Influence Scheduling Needs

The Omni Lead will be expected to consider peak season/support needed to ensure seamless operation of all Omni Channel functions.

The Omni Lead should continue this behavior in relation to the stores overall needs and if time is needed to complete Omni training with select teammates.

The Omni Lead will be expected to work 5 days/week; therefore, they must be aligned who will oversee Omni responsibilities in their absence.

IT Troubleshooting (ArmourDesk)

The Omni Lead will be responsible for ensuring ALL devices (i.e. iPad Minis, Konica Minolta Printer, etc.) are fully operational. If issues arise, the Omni Lead should be an expert how to troubleshoot any/all issues. Additionally, The Omni Lead will be responsible for contacting IT Help Desk to initiate a work tickets and/or follow-up on work tickets to ensure a timely resolution.

Access and Authorization

Key Holder/Alarm Code Responsibility

Approve/Authorize Returns

Approve/Authorize Discounts

Complete Employee Transactions

Relocation

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here .

Company info

Under Armour, Inc.
Website : http://www.underarmour.com