The Gap Inc.
San Francisco, CA, United States
Promotions Operations Specialist - Online','268861','!*!The Promo Operations Specialist is responsible for the production of on-time, error-free promotional codes and discounts for Gap Online.
Support a team of digital promo producers throughout the promo build process by:
Gathering promo setup requirements, including legal and product exclusions
Set up error-free promo codes and discounts ensuring a great customer experience
Making necessary changes to promo setup in reaction to business needs
Works closely with the promo producers to understand required timelines and schedules for promotions to ensure deliverables meet deadlines
Proactively and clearly communicating with promo producers, accommodating change requests and questions, and delivering the promo setup in a consistent and timely manner
Testing promo codes and discounts for display and functionality on multiple browsers, and on both desktop and mobile devices
Liaising with IT and Producers to update and troubleshoot promo code issues
Escalate issues and recommendation with an appropriate level of urgency
Maintaining personal daily and weekly schedule to promotions are delivered on time
Assist in quality control of promo deliverables
Assess processes and communication methods of delivery schedule, and identify improvement areas. Work with manager to implement change where needed.
Helps with documentation, maintenance, and communication of the weekly promo executional schedule','!*!
Must be extremely detail-oriented, quality-driven, proactive, and responsible
Quick learner, team player, question asker
A knack for problem-solving
Strong listening, verbal and written communication skills and the ability to work within a team
The ability to work quickly and under pressure
Ability to self-manage and meet varying deadlines for multiple projects – organizational skills with the ability to manage time is a must
Proficiency with spreadsheet programs (Google Sheets, SmartSheets)
Ability to apply past learning to present and future situations
Constant drive to gain additional knowledge to improve skill-set
1-3 years in a role with an emphasis on QA
1-3 years of detailed task planning and execution experience
1-3 years of related online experience
Past experience producing promotional content preferred','US-CA-SAN FRANCISCO','','Full-time','Gap Headquarters','Product Management (Technology and Digital)','Jessica Leiman','Jessica_Leiman@gap.com','Promotions Operations Specialist - Online']);
The Gap Inc.
Website : http://www.gap.com