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Job Details

Promotions Operations Specialist - Online

Company name
The Gap Inc.

Location
San Francisco, CA, United States

Employment Type
Full-Time

Industry
Retail

Posted on
Feb 06,2019

Valid Through
May 22,2019

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Profile

Promotions Operations Specialist - Online','268861','!*!The Promo Operations Specialist is responsible for the production of on-time, error-free promotional codes and discounts for Gap Online.

Support a team of digital promo producers throughout the promo build process by:

Gathering promo setup requirements, including legal and product exclusions

Set up error-free promo codes and discounts ensuring a great customer experience

Making necessary changes to promo setup in reaction to business needs

Works closely with the promo producers to understand required timelines and schedules for promotions to ensure deliverables meet deadlines

Proactively and clearly communicating with promo producers, accommodating change requests and questions, and delivering the promo setup in a consistent and timely manner

Testing promo codes and discounts for display and functionality on multiple browsers, and on both desktop and mobile devices

Liaising with IT and Producers to update and troubleshoot promo code issues

Escalate issues and recommendation with an appropriate level of urgency

Maintaining personal daily and weekly schedule to promotions are delivered on time

Assist in quality control of promo deliverables

Assess processes and communication methods of delivery schedule, and identify improvement areas.  Work with manager to implement change where needed.

Helps with documentation, maintenance, and communication of the weekly promo executional schedule','!*!

Must be extremely detail-oriented, quality-driven, proactive, and responsible

Quick learner, team player, question asker

A knack for problem-solving

Strong listening, verbal and written communication skills and the ability to work within a team

The ability to work quickly and under pressure

Ability to self-manage and meet varying deadlines for multiple projects – organizational skills with the ability to manage time is a must

Proficiency with spreadsheet programs (Google Sheets, SmartSheets)

Ability to apply past learning to present and future situations

Constant drive to gain additional knowledge to improve skill-set

1-3 years in a role with an emphasis on QA

1-3 years of detailed task planning and execution experience

1-3 years of related online experience

Past experience producing promotional content preferred','US-CA-SAN FRANCISCO','','Full-time','Gap Headquarters','Product Management (Technology and Digital)','Jessica Leiman','Jessica_Leiman@gap.com','Promotions Operations Specialist - Online']);

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Company info

The Gap Inc.
Website : http://www.gap.com

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