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Job Details

General Manager - Columbus OH - West Elm

Company name
Williams-Sonoma, Inc.

Columbus, OH, United States

Employment Type

Manager, Retail

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Requisition Number: WE-14877

Area of Interest: Retail

Organization: Retail

Brand/Division: West Elm

Position Type: Full-time


discover your purpose...

Promote a sales culture by motivating & inspiring others to achieve individual & team goals. Manage Units Per Transaction, Average Transaction, Conversion & Sales Per Hour. Provide leadership by analyzing Week-to-Date, Month-to-Date, Year-to-Date sales & develops action plans to drive top line sales. Manage payroll budgets and P&L to ensure store's contribution is on target. Ensure the individual & collective skills of the team are utilized effectively, building a strong People-First culture. Prepare for future growth by identifying on-going personnel needs, actively recruiting & hiring top talent. Effectively manages store operations, ensuring consistent compliance.

who we are...

*Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.

who you are...

*Passionate about owning your business & always empowered to make decisions that best support business needs

*Aligned with the business at all times & in tune with our product assortment in order to make selections

*Results-oriented leader, who has an excellent ability to motivate & influence others through actions & examples

*Thrive in an entrepreneurial environment & are consistently looking for ways to think outside-the-box

*Proven success achieving results both independently & through others by fostering a spirit of teamwork

*Risk-taker who is not afraid to go above & beyond to exceed a customers' expectations in order to close a sale

*Agile leader who loves to prioritize, plan & adjust their schedule to ensure business goals are achieved

*Loves to utilize critical-thinking in managing processes, routines & best practices to limit company exposure & loss

at west elm, you will...

*Function as a Shopkeeper of your own retail store, by engaging with the local community both in-store & via social media, driving sales traffic & selecting product assortment aligned with your specific customer needs

*Communicate regularly with your District Manager regarding inventory levels, markdowns, trends, best sellers & merchandising needs

*Ensure the sales floor is adequately staffed from a sales & tactical perspective, providing world-class service

*Analyze business trends & create, implement & communicate weekly plans to all associates

*Develop Assistant Managers' sales-management skills including performing hourly reads, analyzing Units Per Transaction, Average Transaction, Conversion & Sales Per Hour & effectively increase staff productivity by team-selling & coaching in the moment

*Ensure outreach & clientele programs are developed & consistently managed

*Assess & manage personnel needs on an on-going basis & prepare for future growth by proactively recruiting top talent at all levels

*Implement & manage ongoing programs to ensure staff is trained in product knowledge & operational systems

*Identify future leaders & mentor them by creating action plans to improve skill sets & manage scope of job responsibilities

*Manage & assess performance through consistent feedback, coaching & creating developmental plans & performance appraisals

*Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy

*Ensure brand merchandising standards are maintained & that store is consistently replenished & organized

*Ensure seasonal floor set implementation & seasonal merchandise updates are completed in a timely manner, through effective planning & business partnerships

*Ensure markdowns are taken & necessary product moves/signage are completed within prescribed timeframes

*Establish & maintain a safe work environment & ensures ongoing training & awareness

*Ensure all company policies & procedures are consistently followed by Williams-Sonoma Inc. associates, vendors & suppliers

*Manage & control payroll, supply levels, courier costs, cash control & correct billing/coding

*Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system

*Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution


what we're looking for...

*4+ years as a retail store manager and/or multi-unit supervisor

*Proven ability to manage staff to exceed sales goals while maintaining payroll budgets

*Excellent ability to identify top talent, create teams & train, develop & retain great people

*Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner

*Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities

*Strong communication skills & ability to organize & lead a team to achieve sales goals

*Proven ability to adapt quickly to ambiguity & allocate time to execute multiple tasks & changing priorities

*Must be able to be mobile on the sales floor for extended periods of time

*Availability to work closing shift a minimum of three times per week, inclusive of three Saturdays & two Sundays per month, in addition to annual inventory & entire holiday season (November through January)

*Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques

*This role may require occasional overnight travel to support the needs of the business

bring your resume to life...

*Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into what would make you a strong leader on our team.

This position is not eligible for visa sponsorship.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Company info

Williams-Sonoma, Inc.
Website :

Company Profile
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

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