The Kroger Co.
Phoenix, AZ, United States
Manager, Bluecollar, Customer Service, Retail
Department: FRYS Produce
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
FLSA Status: Non-Exempt
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Produce department. Support the day-to-day functions of the Produce operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
ESSENTIAL JOB FUNCTIONS:
· Promote trust and respect among associates
* Communicate company, department, and job specific information to associates * Collaborate with associates and promote teamwork to help achieve company/store goals * Establish performance goals for department and empower associates to meet or exceed targets * Assist in developing adequate scheduling to manage customer volume throughout hours of operation * Assist in training and developing associates on performance of their job and participate in the performance appraisal process * Adhere to all local, state and federal laws, and company guidelines * Prepare fruit and vegetable platters/trays * Offer product samples to help customers discover new items or products they inquire about * Inform customers of produce specials * Review/inspect products for quality and freshness and take appropriate action with those items * Display a positive attitude * Assist in developing and implementing a department business plan to achieve desired results * Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department * Implement the period promotional plan for the department * Stay current with present, future, seasonal and special ads * Monitor and control expenses for the department * Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory * Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs * Assist in planning, organizing and supervising the inventory process * Train department associates on inventory/stocking and Computer Assisted Ordering * Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair * Notify management of customer or employee accidents * Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud * Must be able to perform the essential functions of this position with or without reasonable accommodation
MINIMUM POSITION QUALIFICATIONS:
* High school education or equivalent * Effective communication skills * Knowledge of basic math * Ability to handle stressful situations * Current food handlers permit once employed
DESIRED PREVIOUS JOB EXPERIENCE
* Produce experience * Retail experience * Second language (speaking, reading and/or writing)
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Keywords: Phoenix, Scottsdale, Mesa, tempe, Chandler, Gilbert
The Kroger Co.
Website : http://www.kroger.com
In 1883, Barney Kroger invested his life savings of $372 to open a grocery store at 66 Pearl Street in downtown Cincinnati. The son of a merchant, he ran his business with a simple motto: “Be particular. Never sell anything you would not want yourself.”