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Job Details

Backstage Team Lead Full Time: Fashion Fair Mall

Company name
Macy's, Inc

Fresno, CA, United States

Employment Type

Customer Service, Retail

Posted on
Mar 11,2019

Valid Through
Jun 24,2019

Apply for this job


Backstage Team Lead, Full Time: Fashion Fair Mall','713110166','!*!Job Overview:

A Team Lead is responsible for providing outstanding customer service, creating a shopping experience that will make the customer feel welcome and comfortable, operating cash registers and mobile POS stations, executing proper product placement and flow, floor moves, replenishment, inventory, shortage control, stockroom organization, ensuring markdowns are taken in a timely and accurate manner, set-up and removal of signs as directed for promotional events or sales.  A Team Lead is also responsible unloading and unpacking new merchandise when delivered, processing merchandise, and floor recovery. As a Team Lead, you will be responsible for key areas within the store. In addition to other team member responsibilities, the team lead will assist customers in areas including cosmetics and jewelry. Performing other duties as necessary.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.  Details on Macy's schedule options are available during the interview process.

Essential Functions:

Be proficient in POS and MPOS systems

Provide an exceptional customer experience by ensuring the customer is always the priority

Handle all returns courteously and professionally

Demonstrate knowledge of store products with a focus in cosmetics and jewelry areas.

Suggest additional merchandise to compliment customer selection

Offer to put purchase on customer’s Macy’s charge account

Reinforce customer’s selection and package merchandise with care

Invite customers to come back and thank them by name whenever possible

Maintain a positive attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores

Be knowledgeable of and perform sales support functions related to POS procedures

Maintain department recovery standards, including fitting room go backs

May be required to unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging

Place sensors on goods according to MSS standards, hang or fold merchandise and place on racks to be taken to the selling floor

Assist in the movement of fixtures and merchandise for new product, season changes, and clearance sets

Mark correct price on merchandise based on price changes with respect to mark-ups and markdowns

Execute set-up and removal of signs for the entire store timely and accurately

Use RF scanning equipment to determine mark downs

Adhere to Asset Protection and inventory control and compliance procedures

Follow shortage programs and procedures

Perform the above noted functions in an efficient manner, as directed by the Supervisor

Support the management team in driving a customer centric, fun and engaging culture

Maintain high customer readiness standards, deliver a clean, neat and easy-to-shop environment

Regular, dependable attendance and punctuality



A minimum of 1 year of retail experience, off-price preferred

Communication Skills:

Effective written and verbal skills, ability to interpret instructional documents, such as reports and manuals.

Strong verbal communication skills.

Mathematical Skills:

Basic math functions such as addition, subtraction, multiplication, and division.

 Reasoning Ability:

Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

This position involves constant moving, talking, hearing, reaching, and standing.

Involves standing for at least two consecutive hours.

Involves lifting at least 30 lbs.

May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Optical abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

Must be able to function as part of a team and collaborate with team members. 

Possess a strong sense of urgency. 

Must enjoy meeting and interacting with customers. 

Possess a thirst for learning.

Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

 ','','United States-California-Fresno','Non-Commissioned Sales','Backstage Team Lead, Full Time: Fashion Fair Mall

Company info

Macy's, Inc
Website :

Company Profile
Macy’s, Inc. is one of the nation’s premier retailers, with fiscal 2012 sales of $27.7 billion. The company operates the Macy’s and Bloomingdale’s brands with about 840 department stores in 45 states, the District of Columbia, Guam and Puerto Rico, and the and websites. The company also operates 13 Bloomingdale’s Outlet stores.

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