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Job Details

Client Engagement Supv

Company name
Office Depot, Inc

Location
Elgin, IL, United States

Employment Type
Full-Time

Industry
Manager, Retail

Posted on
Apr 11,2019

Valid Through
Jul 25,2019

Apply for this job






Profile

Job description details

Responsibilities

At

Of

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ce Depot

a

nd

Of

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ce M

a

x every leader is responsible for growing total sales and services within the location.;

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e customer satisfaction, community outreach and in store events for small and medium business. ;In

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This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention.;

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.; Primary Key Performance Indicator (KPI) is customer satisfaction (CSAT) and related results, such as Net Promoter Score (NPS).

Qualifications

High School diploma or equivalent education preferred

Minimum two years of experience in retail, supervisory experience in a sales driven customer oriented environment.

Other Information

Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the Office Depot selling program to promote the sale of the best solution as well as additional products.

Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention.

Works to continually develop personal selling skills and specialist product knowledge through sales and service tools provided.

Understands and builds overall awareness for Key Performance Indicators for the store.; Provide leadership to team to impact and improve results.

Coaches and inspires associates and assists store management in fostering a culture that builds trust, brand loyalty and exceptional service deliver.; Trains new associates in the use of new products and tools.

Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.

Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.

Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.

Ensures compliance with company policies, procedures and practices; and supports the company’s loss prevention efforts.

Performs other duties as assigned.

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay, Benefits Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records

City County of San Francisco Fair Chance Ordinance

Company info

Office Depot, Inc
Website : http://www.officedepot.com/

Company Profile
Office Depot, Inc., together with its subsidiaries, supplies office products and services. The company’s North American Retail division sells an assortment of merchandise, including office supplies, technology products and solutions, business machines and related supplies, facilities products, and office furniture under various brands through its chain of office supply stores. Its North American Business Solutions division sells branded office supplies, technology products, cleaning and breakroom supplies, office furniture, services, and other solutions, as well as copy and print services to small, medium, and large-sized businesses through a sales force, catalogs, telesales, Internet sites, and limited store locations. The company’s International division sells office products and services through direct mail catalogs, contract sales forces, Internet sites, and retail stores using company-owned operations, joint ventures, licensing and franchise agreements, alliances, and other arrangements. This division also participates under licensing and merchandise arrangements in South Korea, Israel, the Dominican Republic, and the Middle East. It offers its products under various labels, including Office Depot, OfficeMax, Viking Office Products, Foray, Ativa, Grand & Toy, TUL, and DiVOGA. As of February 25, 2014, the company operated 2,200 retail stores in 57 countries. Office Depot, Inc. was founded in 1986 and is headquartered in Boca Raton, Florida.

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